At FIW, we recognize that students may have legitimate reasons to withdraw from classes and to cancel an enrollment agreement. As mandated by our oversight agencies, two refund policies will be used to calculate the refund: the FIW refund policy and the Tennessee Higher Education Commission’s policy. The calculation method resulting in the more generous refund will be used to determine student refunds owed upon cancellation or withdrawal. Each academic quarter is considered a new period of financial obligation. The refund policy is applicable to each period of financial obligation.

Tennessee Higher Education Commission Refund Policy

1.1.1 If a student withdraws from the Franklin Institute of Wellness on or before the first day of a session, or fails to begin a session, the refund shall equal the sum of all refundable fees paid and, if the student has institutional loans, forgiveness of the amounts owed by the student for the period of enrollment for which the student was charged, less an administrative fee of one hundred dollars ($100.00);

1.1.2 A student who withdraws at any time is entitled to a full refund of any fee, regardless of whether the fee is included in tuition, paid to the institution for tangible goods or services not delivered to or fully provided to the student;

1.1.3 In addition to subparagraph (4.1.2.) of this rule, if after classes have commenced and before expiration of ten percent (10%) of the period of enrollment for which the student was charged, a student withdraws, drops out, is expelled, or otherwise fails to attend classes, the refund shall equal seventy-five percent (75%) of all refundable fees paid and, if the student has institutional loans, forgiveness of the loan amount in excess of the twenty-five percent (25%) the student owes the institution, less administrative fee of one hundred dollars ($100.00);

1.1.4 In addition to subparagraph (4.1.2.) of this rule, if after expiration of ten percent (10%) of the period of enrollment for which the student was charged, and before expiration of twenty-five percent (25%) of the period, a student withdraws, drops out, is expelled, or otherwise fails to attend classes, the refund shall equal twenty-five percent (25%) of all refundable fees paid and, if the student has institutional loans, forgiveness of the loan amount in excess of the seventy-five percent (75%) the student owes the institution, less administrative fee of one hundred dollars ($100.00); or

1.1.5 In addition to subparagraph  (4.1.2.) of this rule, if after expiration of twenty-five percent (25%) of the period of enrollment for which the student was charged, a student withdraws, drops out, is expelled, or otherwise fails to attend classes, the student may be deemed obligated for one hundred percent (100%) of the tuition and other fees charged by the institution.

1.1.6 For a student who cannot complete one or more classes because the institution discontinued such a class during a period of enrollment for which the student was charged, the institution shall refund the sum of all refundable fees paid and, if the student has institutional loans, forgive the amounts owed by the student.

Example of THEC Refund Calculation:

First day of academic quarter: October 1

Last day of academic quarter: December 14

Number of weeks in academic quarter (period of financial obligation): 11 weeks

Last day student attended: October 8

Number of weeks student attended: 2 weeks

2 weeks attended/11 weeks in the term = 18% of the term completed

  • As more than 10% but less than 25% of the term has passed, 75% of the tuition would be considered earned by FIW, plus an administrative fee of $100.
  • If tuition for the term were $935, then $701.25 Earned Tuition (75% x $935) plus a $100.00 Administrative Fee is owed to FIW ($801.25 total).
  • Student had paid the $935 tuition in full at the beginning of the term, so $935 paid by student less $801.25 earned by FIW results in a $133.75 refund to the student.

Franklin Institute of Wellness Refund Policy

1.2.1 Cancellation of Enrollment:

1.2.1.1 A student who withdraws from the program within the first seven (7) calendar days of the program start date will be considered a cancellation, not a withdrawal, and will have all charges refunded and all payments returned to the individual or the applicable funding source less the non-refundable fees of up to two hundred dollars ($200.00) as itemized in the enrollment agreement as being non-refundable. Students have the right to cancel their enrollment and receive a full refund (less any non-refundable fees not to exceed $200.00) prior to the start of the program through the seventh (7th) calendar day of the first academic quarter of enrollment.

1.2.1.2 If the Franklin Institute of Wellness cancels a program subsequent to a student’s enrollment, the student will receive a full refund of all paid tuition and fees (for the cancelled program) within forty-five (45) days of the cancellation date.

1.2.1.3 If an applicant is rejected for enrollment by FIW, a full refund of all monies paid will be made to the applicant, less any non-refundable application or registration fees not to exceed two hundred dollars ($200.00).

1.2.1.4 If an applicant accepted by FIW cancels prior to the start of scheduled classes or never attends class (no-show), the applicant will receive a full refund (less any non-refundable fees not to exceed $200.00) within forty-five (45) days of the cancellation date.

1.2.1.5 A cancellation shall occur when FIW receives notice of the student’s request to cancel (phone call, e-mail, letter, in-person) or after the seven (7) calendar day trial period if the student has never attended class (no-show). This date shall be the Date of Determination (defined as the date the student gave written/verbal notice of cancellation or as the end of the seven (7) calendar day trial period for a no-show student). Students are due a refund, as applicable, within forty-five (45) days of the Date of Determination.

1.2.1.6 An applicant may cancel the enrollment agreement within three (3) business days (excluding Saturday, Sunday, and State and Federal holidays) of the date the enrollment agreement is signed by providing notice to FIW. All funds paid toward the application or enrollment process will be refunded in full within forty five (45) calendar days.

1.2.2 Withdrawal of Enrollment:

1.2.2.1 Students may withdraw from FIW at any time after the cancellation period by notifying (phone call, e-mail, letter, in-person) the Franklin Institute of Wellness. The effective date of withdrawal is based on the Date of Determination (DOD), which is the date the institution is made aware of the withdrawal. The enrollment status of the student will be changed to “withdrawn,” and the student will be immediately withdrawn from FIW classes. The student will receive a pro-rated refund if the student has completed fifty percent (50%) or less of the scheduled days in the academic quarter (the Period of Financial Obligation).

1.2.2.2 Period of Financial Obligation is defined as the period for which a student is legally obligated to pay, which may be less than the total period of enrollment if tuition is charged in smaller increments, such as by the quarter. Under no circumstance will a period of financial obligation exceed a twelve (12) month period.

1.2.2.3 The refund will be calculated based on the Last Day Attended (LDA) according to the pro-rated refund policy described below. The refund will not include the non-refundable one-time program registration fee or non-refundable graduation fee (not to exceed $200.00). If the student has completed more than fifty percent (50%) of the period of attendance for which the student was charged, the student is no longer eligible to receive a refund. Refunds are based on the number of days in the period of financial obligation.

1.2.2.4 For the purpose of determining a refund under this section, a student shall be considered withdrawn from the program of instruction when any of the following occurs:

  • The student notifies FIW of withdrawal.
  • FIW terminates the student’s enrollment for failure to maintain satisfactory academic progress or attendance.
  • The student fails to abide by the policies and regulations of FIW and/or the student fails to meet any financial obligations to FIW.
  • The student is absent for fourteen (14) consecutive class days and does not communicate directly with FIW regarding the nature of those absences and does not officially withdraw from the program.

1.2.2.5 Further, if the student fails to return from a Leave of Absence (LOA), the Date of Determination (DOD) will be the date the student is scheduled to return from the LOA. A refund will be calculated based on the student’s Last Date of Attendance.

1.2.3 Refund Calculation:

1.2.3.1 Refund amounts will be based on a student’s Last Date of Attendance (LDA). During the first week of classes, tuition charges withheld will not exceed ten percent (10%) of the stated tuition (up to a maximum of $1,000.00).

1.2.3.2 After the seven (7) calendar day trial period and through fifty percent (50%) of the period of financial obligation, tuition charges retained by FIW will equal the pro rata portion of tuition for the period plus a one hundred dollar ($100.00) administrative fee.

1.2.3.3 The pro-rated refund will be calculated by dividing the number of elapsed weeks the student attended in the academic quarter (the period of financial obligation) by the total number weeks in the academic quarter. This percent is the pro rata portion of completion of the academic quarter. Partial weeks attended by the student will be counted as whole weeks for the purpose of the calculation.

1.2.3.4 If more than fifty percent (50%) of the academic quarter has been completed by the student, no refund will be granted.

1.2.3.5 If fifty percent (50%) or less of the academic quarter has been completed by the student, then the pro rata tuition portion of the of the academic quarter is considered earned by the Franklin Institute of Wellness and will be retained by the institution. An additional one hundred dollar ($100) administrative fee will also be retained by FIW.

1.2.3.6 When a student withdraws from the program, a refund shall be issued by check or credit card within forty-five (45) calendar days of the Date of Determination. FIW will only refund to the person or company from whom the funds originated.

Example of FIW Refund Calculation:

First day of academic quarter: October 1

Last day of academic quarter: December 14

Number of weeks in academic quarter (period of financial obligation): 11 weeks

Last day student attended: October 8

Number of weeks student attended: 2 weeks

2 weeks attended/11 weeks in the term = 18% of the term completed

  • If tuition for the term were $935, then 18% of the tuition would be considered earned by FIW, plus an administrative fee of $100.
  • $168.30 Earned Tuition (18% x $935) plus a $100.00 Administrative Fee is owed to FIW ($268.30 total).
  • Student had paid the $935 tuition in full at the beginning of the term, so $935 paid by student less $268.30 owed to FIW results in a $666.70 refund to the student.

 

As stated above, the Franklin Institute of Wellness is subject to two refund policies and will calculate refunds using both the Tennessee Higher Education Commission’s Refund Policy and the school’s policy. The calculation method resulting in the more generous refund will be used to determine student refunds owed upon cancellation or withdrawal.

Using the two examples, the refund owed the student based on the THEC Policy is $133.75 and based on the FIW Policy is $666.70; therefore the more generous policy would be used, resulting in a refund to the student of $666.70.